When complaining, please give us all the relevant facts, but state them simply and clearly.
You can make your complaint in writing or by telephone. If you want help in making your complaint, or advice on whether we can help you, please ring our office. If you wish, you can appoint a representative to act on your behalf.
Please be aware that we may pass on the information you send us, to the relevant Agency or Business, while we are examining your complaint. If you need any specific information from Agency/Business records about your case, you must ask the Agency or Business direct.