Complaints
This section contains information on:
- How to make a complaint to ICE
- How we deal with complaints
- When is the right time to complain to ICE?
How to complain to the Independent Case Examiner:
If you want to make a complaint to the Independent Case Examiner please use the E-form.
When complaining, please give us all the relevant facts, but state them simply and clearly.
If you want help in making your complaint, or advice on whether we can help you, please ring our office. If you wish, you can appoint a representative to act on your behalf.
Please be aware that we may pass on the information you send us, to the relevant Agency or Business, while we are examining your complaint. If you need any specific information from Agency/Business records about your case, you must ask the Agency or Business direct.
