2000-2001 Annual Report
Index
- Front
Cover
[132 Kb] - Contents
[140 Kb]
- Summary
[357 Kb]
- Chapter
1 "The Independent Case Examiner"
[333 Kb]
- Chapter
2 "2.1 Levels of complaints"
[243 Kb]
- Chapter2
"2.2 Our findings - 2.2.4 Chief Executive replies"
[289 Kb]
- Chapter
2 "2.2.5 Discretionary decision making - 2.2.12 Agency bias"
[211 Kb]
- Chapter
2 " 2.3 Analysis of complaints by Business Unit - 2.5 Redress"
[315 Kb]
- Chapter
2 "2.6 Working with the Agency and external organisations - 2.8 The
Northern Ireland CSA
[399 Kb]
- Chapter
3 "The Northern Ireland Social Security Agency"
[310 Kb]
- Chapter
4 "ICE performance"
[313 Kb]
- Chapter
4 "ICE performance" (from page 76)
[243 Kb]
- Chapter
5 "The Independent Case Examiners conclusions"
[269 Kb]
- Annex
A "Statistical data"
[189 Kb]
- Annex
B "Business Unit findings"
[160 Kb]
- Annex
C "Issues from our client forums"
[172 Kb]
- Annex
D "The Independent Case Examiner's office - organisation chart"
[227 Kb]
