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The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
The Independent Case Examiner’s (ICE) Office provides a complaint…
The home of Independent Case Examiner on GOV.UK. The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
If you are unhappy with our service or you think we've got something wrong, please let us know.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2022 to 31 March 2023
This publication lists the Independent Case Examiner service standards and shows how it has performed.
How to ask for a further, independent review of a Budgeting Loan decision if you’re still unhappy after Jobcentre Plus have reviewed it.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2021 to 31 March 2022
The Department for Work and Pensions (DWP) has today announced the reappointment of Joanna Wallace as Independent Case Examiner.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2020 to 31 March 2021
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2014 to 31 March 2015.
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2021 to 2022.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2018 to 31 March 2019.
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2020 to 2021.
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2022 to 2023.
A report on reviews of complaints about the Social Security Agency and Child Maintenance Service in Northern Ireland for 2019 to 2020.
The Independent Case Examiner's annual report on complaints about the work of the Department for Work and Pensions – 2012 to 2013.
How the office of the Independent Case Examiner deals with personal information.
Information about work on complaints against the Social Security Agency and Child Maintenance Service in Northern Ireland for 2013 to 2014.
The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2013 to 31 March 2014.
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